Privacy Policy
introduction:
- AK Softwares ("authorized distributor of miracle software")(hereinafter Also referred to as "Miracle Softwares") respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the Applicant is not wilfully disclosed to any third party without first receiving the Applicant’s permission, as covered in this Privacy Policy. Please be aware, however, that AK Software will release specific personal information about the Applicant if required to do so in the following circumstances
- Software Name: Miracle Accounting And Billing Software ( Also known as "Miracle Software" )
- Developer Name: rkit softwares - Rajkot
- Distributor Name: AK Softwares - Ahmedabad
- This Privacy Policy explains our policy regarding the collection, use, disclosure, transfer or otherwise processing of your data by Miracle Software, which operates various websites, platforms, offline and other services including but not limited to delivery of data and content via any mobile or internet connected device or otherwise (collectively the "Services"). The policy covers the following aspects:
- - Definitions
- - Collection of Data.
- - Use of collected information
- - Disclosures
- - Security of data collected
- - Your rights and choices
- - Changes to the privacy policy
- - Grievance redressal
- By accessing the Company website or this application (“Platform”) or otherwise using the Services, you consent to collection, storage, use, disclosure or otherwise processing of the data that you provide (including your sensitive personal information) in accordance with this Privacy Policy for any of the platform or services that Miracle Software offer. Before sharing any information representing any third party or any other person/people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. Your personal information will primarily be stored and processed in India only.
Definitions:
- 1. “Customer”, “User”, “You”, “Your” means any individual, entity or organization, having entered into any commercial transaction with Miracle Accounting Software and/or whose data is being collected by any other means.
- 2. "Website(s)" means
- any website(s) AK Softwares own and operate such as www.aksoftwares.in or www.miracleaccountingsoftware.com
- any web pages or social networks that post a link to this privacy policy
- 3. “Miracle Partners” means businesses who are authorized to sell Miracle products and Services by Miracle Softwares
- 4. “Personal Data”, “Data” refers to all the personal, non-anonymized data provided by the Customer or any other stakeholder.
- 5. “Sensitive Personal Data” means such personal information which consists of information relating to password, financial information, health condition, sexual orientation, medical records, biometric information as defined in the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
Data Collection:
- 1. When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you may browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. You always have the option to not provide information by choosing not to use a particular service or product provided by us.
- 2. Miracle Software may collect, store and use the following kinds of Personal Information such as email address, your physical address, name, phone number and mobile number during:
- - Online and offline data submission, by filling forms online and providing name, mobile number, email ID or providing your contact information by contacting us through phone, SMS, chat or mail
- - Events, trade shows or other marketing activities, the personal information that you provide
- - Sharing of billing information such as name, email id, mobile number and other information with Miracle Software partners
- - At the time of product usage and activating license, sharing of Client ID etc
- - When you send us personal correspondence, such as emails or letters
- -We will also collect your information related to your transactions on our platform and such third-party business partner platforms. When such third-party business partner collects your personal information directly from you, you will be governed by their privacy policies as well. AK Softwares shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information
- 3. Cookies
- Our Sites use cookies and other technologies to function effectively. These technologies record Data about your use of our Sites, including: Browser and device data, such as IP address, device type, operating system and internet browser type, screen resolution, operating system name and version, device manufacturer and model, and language/version of the Websites you are visiting; Usage data, such as time spent on the Websites, pages visited, links clicked, language preferences, and the pages that led or referred you to our Websites.
Use of collected information:
- 1. Advertising and Marketing:
- Miracle Software may use your personal data to advertise and provide personalized information about our products and services, on our sites and on third party sites. Further to this we may also invite you to participate optionally in events and surveys conducted either by us or through a third-party market research agency and to follow up with requested products and services.
- 2. Customer Support:
- Miracle Software may use the data collected to identify you and provide a personalized support across different touch points, where you choose to contact us. To the extent permissible under applicable law, we use your information to:
- - Provide any information and services that you have requested or any applications or services that you have ordered;
- - Provide, maintain, protect, and improve any applications, products, services, and information that you have requested from us;
- - Manage and administer your use of applications, products, and services you have asked us to provide;
- - Provide you with any information that we are required to send you to comply with our regulatory or legal obligations;
- - detect, prevent, investigate, or remediate crime, illegal, or prohibited activities or otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes);
- However, Miracle Software will not at any time, without your explicit consent, supply your personal sensitive data to any third party for the purpose of their or any other third party’s direct marketing purposes.
Disclosing Collected Information:
- Miracle Software may share your information with:
- - Any subsidiary or affiliate of Miracle Software or any other entity/ third- party/ body corporate, in India or outside for the purpose in accordance with this Policy, as per clause 4 above.
- - Any subsidiary or affiliate of Miracle Software or any other entity/ third- party/ body corporate, in India or outside for the purpose in accordance with this Policy, as per clause 4 above.
- Miracle Software Partners that may help us to provide you with the applications, products, services and information you have requested or which we believe is of interest to you;
- - Third parties used to facilitate payment transactions
- - Regulators to meet our legal and regulatory obligations and to respond to the court orders, or other legal process; and
- - Law enforcement agencies so that they may detect or prevent crime or prosecute offenders
- We may share non-personally identifiable information about the use of our website, products and/or services publicly or with third parties. Under no circumstances, Miracle Software will publish or share any information with any third party for any purpose other than the stated ones, without your express consent.
Security of Data:
- 1. Miracle Software will take required technical and organizational precautions to prevent the loss, misuse or manipulation of the information shared. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access.
- 2. Miracle Software will store all the information so collected, on our secure password protected servers.
- 3. You acknowledge the fact that data transmitted through internet may be naturally prone to insecurity and Miracle Software cannot guarantee with regard to it.
Third-Party Services:
- “Third-Party Services” are products, applications, services, software, networks, systems, directories, websites, databases and information from third parties, that one or more Products link to, or which Customer may connect to or enable in conjunction with one or more Products. Customer may decide to enable, access or use any Third-Party Services (as defined above). Customer agrees that access and use of such Third-Party Services shall be governed solely by the terms and conditions of such Third-Party Services, and that Miracle Software is not responsible or liable for, and makes no representations or warranties as to any aspect of such Third-Party Services, including, without limitation, their content or data practices (including with regards to Customer Data and Personal Data) or any interaction between Customer and the provider of such Third-Party Services, regardless of whether or not such Third-party Services are provided by a third party that is a member of a Miracle Software partner program or otherwise designated by Miracle Software as “certified”, or “approved” by or “integrated” with Miracle Software . Any use by Customer of Third-Party Services shall be solely between Customer and the applicable third-party provider. Customer irrevocably waives any claim against Miracle Software with respect to such Third-Party Services. Miracle Software is not liable for any damage or loss caused or alleged to be caused by or in connection with Customer’s enablement, access or use of any such Third-Party Services, or Customer’s reliance on the privacy practices, data security processes or other policies of such Third-party Services.
Your Rights and Choices:
- Right to Confirmation and Access: Right to know what personal data is stored by Miracle Software, how personal data is being used by Miracle Software
- Right to Correction and Updation: Right to access, update or correct Data residing with Miracle Software
- Right to Data Portability: Right to receive your personal data in a structured, commonly used and machine-readable format. Also, the right to transmit this data to another vendor/company of your choice without hindrance from Miracle Software
- Right to Be Forgotten or Deletion: Right to erasure or restrict or prevent continuing disclosure of Data to Miracle Software
- Right to withdrawal of consent: Miracle Software will provide you with an opportunity to exit or withdraw consent from processing your data further. however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws
- You can write to us at Miracle Customer Care miracleahmedabad@gmail.com to assist you with these requests.
Changes to this privacy policy:
- Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated or placing a notice on our Platform, or by sending you an email when we are required to do so under the applicable law.
Grievance Redressal
- To exercise any of the rights or for sharing any grievance or queries, please write us an email to our Grievance Redressal Officer.
- Name: Mr. Jaydeep Solanki
- Designation: Head - Software Support Operations BD/Miracle Software / AK Softwares
- Address: Office No. B-19, Jayraj Complex - B, Soni Ni Chawl , Odhav, Ahmedabad, Gujarat, India
- Email: miracleahmedabad@gmail.com
